Terms and conditions

General Terms and Conditions of Sale

1. Scope

1.1. All agreements with and by DEGOMEAT, having its registered office at Langestraat 170, 9300 Aalst, Belgium, and registered with the Crossroads Bank for Enterprises under company number 0461.340.116, shall be governed exclusively by the present terms and conditions (hereinafter the “Terms”).

1.2. Any order placed by the customer implies unconditional acceptance of and compliance with these Terms, which shall prevail over any conflicting unilateral document of the customer.

1.3. DEGOMEAT does not accept the applicability of any other general terms and conditions, regardless of whether reference is made thereto in correspondence or whether such terms are sent to DEGOMEAT.

1.4. Any deviations from these Terms shall only be valid if expressly accepted by DEGOMEAT in writing.

1.5. These Terms, together with the order form (if applicable), constitute the entire agreement and replace all previous written or verbal arrangements.

2. Orders

2.1. Every order is binding and irrevocable for the customer and constitutes acceptance of these Terms, even if the order is not placed in writing or has not been signed by the customer.

2.2. Orders shall be invoiced according to the agreed prices and conditions. Any taxes, duties, or levies payable on DEGOMEAT’s prices shall always be borne by the customer.

3. Deliveries

3.1. Any delivery period indicated or confirmed by DEGOMEAT shall, in principle, be considered indicative only. The contrary shall apply only if DEGOMEAT has expressly committed itself in writing, in clear terms and as an obligation of result, to strictly observe a specific delivery deadline.

3.2. DEGOMEAT shall not be liable for delivery delays caused by force majeure. Force majeure means any event beyond the reasonable control of the parties.

3.3. DEGOMEAT shall also not be liable for delays attributable to its own suppliers in delivering essential components. Except for a possible claim for termination of the agreement, the customer waives any other remedy and, in particular, any claim for damages not expressly provided for in these Terms.

3.4. The customer shall ensure immediate frozen storage in accordance with the instructions stated on the packaging. The customer must be able to unload and immediately store the products in suitable facilities upon delivery. In the event of absence or refusal of delivery attributable to the customer, additional delivery attempt and/or storage costs may be charged.

4. Prices

4.1. Unless otherwise stated, all prices are net cash prices and exclude VAT, import duties, taxes and/or any other governmental charges; exclude costs for storage, packaging, loading/unloading, exchange rate fluctuations, insurance and transportation to the address specified by the customer; exclude currency fluctuations affecting the original quotation; exclude storage fees; exclude discounts; and are expressed in Euros.

5. Payment

5.1. Unless otherwise stated on the invoice, all invoices are payable within 30 days from the invoice date at the registered office of DEGOMEAT or by bank transfer, without discount or deduction of any kind. The date on which payment is credited to DEGOMEAT’s account shall be considered the payment date.

5.2. Any objection to an invoice must be submitted within 8 days of the invoice date by registered mail addressed to DEGOMEAT. Complaints and/or objections do not suspend the customer's payment obligations.

5.3. In the event of full or partial non-payment on the due date, a first reminder shall be sent free of charge. The customer will then have 14 days to settle the invoice. After this period, reminder fees and late payment interest may be charged:

  • Invoices up to €150: maximum reminder fee of €20.
  • Invoices between €150 and €500: maximum reminder fee of €30, plus 10% of the outstanding amount.
  • Invoices exceeding €500: maximum reminder fee of €65, plus 5% of the outstanding amount (capped at €2,000).

6. Returns

As pet food is subject to food safety legislation, specific rules apply to ensure safety and quality.

Returns Not Accepted

  • Opened packages (boxes).
  • Products damaged or contaminated after delivery.
  • Products not stored in accordance with the prescribed storage instructions.
  • Products with a short shelf life that were delivered correctly and on time.

Returns Accepted in Case of Our Error

  • Incorrect deliveries.
  • Damage upon receipt.
  • Quality defects (e.g. product non-conformity or spoilage before the best-before date).

How to Report a Return

  • Within 14 days of receipt via order@degomeat.be.
  • Please provide the order/invoice number, product(s) concerned, the reason for the claim, and supporting photographs.
  • You will receive instructions within 3 working days.

Credit Note or Replacement

  • Following approval and receipt of the goods, reimbursement will be issued within 14 working days by credit note or replacement of the product.

7. Retention of Title and Transfer of Risk

7.1. By way of derogation from Article 1583 of the Belgian Civil Code, ownership of the goods shall transfer to the customer only upon full payment of the purchase price, principal amount, any applicable interest and costs. Until ownership has been transferred, the customer shall not be entitled to sell, rent, pledge, dispose of, or alter the goods in any manner that could reduce their value.

7.2. All risks relating to the purchased goods shall transfer to the customer upon delivery.

8. Governing Law and Jurisdiction

8.1. All legal relationships between the parties shall be governed by Belgian law.

8.2. In the event of enforcement proceedings or disputes, the competent courts shall be the Enterprise Court of Ghent, Dendermonde Division, the Court of First Instance of East Flanders, Dendermonde Division, or the Justice of the Peace Court of the Second Canton of Aalst.

Website Terms of Use

These Terms of Use apply to the texts, software, databases, layout, documents and photographs used on this website. By using our website, you agree:

  • Not to use the website in violation of any applicable law or regulation.
  • Not to copy, modify, or distribute any content.
  • Not to advertise, market, or sell goods or services to other users of this website, nor to derive any commercial benefit from its use.

This website is intended solely for the provision of general information. Nothing on this website constitutes professional advice. We shall not be liable for any loss or damage resulting from reliance on information or other material published on this website.

DEGOMEAT retains all intellectual property rights relating to the content of this website. These rights may only be waived by prior written consent. In the event of any dispute, Belgian law shall apply, and the courts of Aalst shall have exclusive jurisdiction.

Copyright

Unless otherwise stated, all copyrights relating to the pages of this website belong to DEGOMEAT.

The content may be printed and stored for personal use, provided that the content is not modified and the source of the information is clearly acknowledged at all times.

Any other use of the content without the prior written consent of DEGOMEAT is strictly prohibited.